Lester Glenn Frequently Asked Questions

Lester Glenn Auto Group prides itself on providing an unparalleled, exceptional, full-service, retail automotive experience with complete transparency, at competitive prices, by committed and passionate employees whose number one goal is the customer's complete satisfaction. 

We understand that purchasing a new vehicle is a major decision. Lester Glenn would like to make the process as easy as possible for you, our valued customer. We created this page to answer any questions you might have about the car purchasing or leasing process. If you have a question about something that is not featured on this list, please feel free to call us at 855-885-4200 or submit your question in the form to the right.   

Q. What is a "doc" fee?

A. A doc (documentation) fee covers the cost of completing paperwork related to the purchasing/leasing of a new vehicle. Our documentation fee, $749, is one of the lowest in the state.

Buyer Beware: There is no cap to the documentation fee in the state of New Jersey, so other dealerships can charge any number they want. In many cases, other dealerships will show you a lower price on the actual vehicle but charge you a much higher documentation fee to make up the difference. Make sure you know what all of the fees associated with the vehicle are before you decide to move forward with a deal.

Q. What is a disposition fee?

A. A dispostion fee only relates to customers who lease a vehicle. A disposition fee is charged at the end of every lease to cover the fees associated with cleaning up and reselling the vehicle after it is returned. 

Q. What is a destination fee?

A. Every dealer and car manufacturer has a destination fee. The destination fee covers the cost of transporting the vehicle from the manufacturer to the dealership. It is sometimes referred to as the delivery, transportation, or freight fees. 

Buyer Beware: Many car dealerships will give you a price on a vehicle without factoring in this fee. The fee can range from anywhere between $400-$800. When we give you a price at Lester Glenn, the destination fee is always included. See: Price to shop

Q. What should I look for when getting and shopping a price from other dealerships?

A. Depending on which stage you are in the purchasing process, different prices can be given. Request an itemized list of all of the fees associated with the vehicle before you leave the dealership. To get the final price you will pay if you were to purchase that car and leave the dealership today, request the "out-the-door price." The out-the-door price will include the rebates you qualify for, fees, price of the vehicle itself and any other charges associated with the vehicle purchase. 

Buyer Beware: The out-the-door price will most likely be higher than the original price a dealership gives you. Many dealerships do not include every charge/fee when working up pricing because they give you a price to "shop." Without including every charge in the total cost, the cost will appear lower than what you will actually pay and will be far more appealing to you as a consumer looking for the best deal. Make sure you shop and compare the out-the-door price between dealerships so you know what you will be paying ahead of time. 

Q. Why can you not match certain prices or promotions other dealerships are offering?

A. Beware of tricky advertising and read the fine print that should be present on every advertisement. Every dealership buys their new vehicle inventory from the manufacturer for the same price. Lester Glenn was founded in 1956 and has a strong reputation for customer service and fairness. If you receive a legitimate offer from another dealership, bring the offer in and we will do our absolute best to match, if not beat the offer.

Buyer Beware: Many dealerships offer promotions in which you end up paying more than what the vehicle is worth just to receive a higher amount of money back on the deal. Other dealerships might offer you dealership-specific rebates (i.e. ABC Dealer Loyalty Rebate) that only apply to those who have purchased a car from that dealership within a short timeframe.